Accessibility
Travel planning should be usable and understandable.
We are committed to making the ServeWell Travel digital experience accessible to people with disabilities and to providing another way to communicate when a digital barrier gets in the way.
Last reviewed: October 6, 2026
Our accessibility approach
Our design and testing target is the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Accessibility is an ongoing practice rather than a one-time certification, and we continue to review the site as content and functionality change.
Website features
The current site is designed with semantic page structure, keyboard-operable navigation and forms, visible focus indicators, labeled form controls, readable color contrast, responsive layouts, reduced-motion respect, meaningful page titles, and accessible announcements for dynamic location and service-routing behavior.
If you encounter a barrier
If you have difficulty using the site or accessing information, contact us at info@servewelltravel.com or +1-217-687-8778. Please tell us the page or task you were trying to use and, if comfortable, the assistive technology or browser involved. We will work with you to provide the information or service through an accessible alternative where reasonably possible.
Travel accessibility is trip-specific
Website accessibility and travel accessibility are different questions. If a traveler needs an accessible room, transportation, mobility equipment, communication assistance, dietary accommodation, or another travel-related accommodation, please raise it early. We can ask suppliers for the information needed to evaluate the option, but the actual carrier, property, venue, destination, or other supplier must confirm the available features and arrangements.
Third-party content and services
Some trip information or booking-related material may ultimately be provided by airlines, hotels, cruise lines, tour operators, event organizers, government sites, or other third parties that we do not control. If a third-party barrier prevents you from obtaining information needed for a trip, contact us and we will try to help identify an accessible route to the information or supplier.